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Common Questions — Answered Honestly

No fine print. Just straight answers.

Everything people ask us before they call — grouped so you can jump to what matters to you.

Pricing & Payment

Is the price really flat? No hidden fees?

Yes. $299 is the build price — no surprise charges, no fine print. The only ongoing cost after year one is your care plan and any add-ons you choose. We tell you the total before a line of work starts.

Do I pay before seeing anything?

No. We build a working mockup first. Final payment is due only after you’ve seen the site and approved it. If you don’t love it, you don’t owe the balance. No deposit. No hard feelings.

Which care plan do I need after the free first year?

Your first year of Basic Hosting is included with the build. After that, Basic Hosting is $24.99/mo for hosting, SSL, daily backups, uptime monitoring, and standard server-level security. Full Care is $49/mo when you want us to handle WordPress core and plugin updates, Wordfence Premium, monthly health checks, staging tests, and priority support. Basic keeps the site online; Full Care adds hands-on maintenance and security oversight.

How many revisions are included?

Reasonable revisions are included in every build — color, copy, layout, photo swaps. We don’t run a stopwatch. If you want a completely different direction multiple times over, we’ll have an honest conversation about scope.

Ownership & Lock-In

Who owns the domain and the site?

You do. Your domain is registered in your name and transfers to any registrar at no charge, any time. Your site is built on WordPress — the most portable CMS on the planet. Any developer in the world can take it over. No exit fee. No proprietary platform to escape.

What if I want to move to a different developer?

No problem. We export everything — content, media, configuration — and hand it off cleanly. Your new developer will have no trouble picking it up.

Do you put your branding on my site?

No. Your site represents your business, not ours. We don’t add footer credits or “built by” badges unless you specifically ask us to.

Technology

Why WordPress instead of a custom-coded site?

Custom-coded sites are fast and lean — but every time you want to update your hours, add a photo, or change a price, you’re calling a developer. WordPress powers 43% of the internet because it lets you make those changes yourself in 60 seconds, without any technical knowledge. We keep WordPress lean by building custom plugins instead of stacking third-party subscriptions. The result is a fast, secure, fully editable site — with no vendor lock-in and a worldwide developer ecosystem behind it.

What SEO is built in?

Every Starter site ships with schema.org structured data, sitemap.xml, robots.txt, semantic HTML, meta tags, and Google Analytics 4 connected to your own Google account — so you own your traffic data. Google Search Console submission is available as an add-on ($49) or included in the professional add-on bundle.

Is the site mobile-compatible?

Guaranteed. We build and test for phones and tablets, not just desktops. Tap-friendly buttons, fast load times, and a layout that works on one bar of cell signal — because most of your customers are finding you on a phone.

Support & After Launch

What happens after launch?

Full Care clients get monthly WordPress core and plugin updates (tested in staging first), Wordfence Premium security scanning, a monthly health check, and priority support. Care + AI clients also get 24/7 AI-powered content editing. Development work beyond the plan is billed at $85/hr.

How quickly do you respond?

Care plan clients: same business day on standard requests, same hour on outages or critical issues.

About DN Digital Agency

Who actually does the work?

David Norton Consulting, Inc. — a real company with real clients, real production deployments, and a track record across e-commerce, restaurant management systems, payment integrations, and custom enterprise software. We’re not a solo side project. When you need something beyond a basic website — an ordering system, a booking flow, a branded client portal — we build it from scratch, in-house, and you own the code.

How do you compare to other Maine agencies?

Solo operators offer a low price and personal touch — but limited capacity and no team backup. Large agencies offer a full team — but no published pricing and enterprise-level overhead. We’re the middle: a real team, transparent prices, full-stack capability from basic sites to custom integrations — and the only local agency offering AI-powered site editing.

Still have a question?

Call or text (207) 230-8699, or email us — we’ll give you a straight answer.

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